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RingCentral and Verint Form WEM Partnership

CX Today
RingCentral has formed a partnership with Verint, a prominent provider of contact center automation and workforce engagement management (WEM) solutions.
2 months ago

RingCentral and Verint Announce Strategic Partnership to Bring AI-Powered Workforce Engagement Management and CX Automation to RingCX Customers

Yahoo Finance
BELMONT, Calif. & MELVILLE, N.Y., November 07, 2024--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business...
2 months ago

Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank

Business Wire
Verint recently received a $4 million contract with a leading bank in Australia to deploy the Verint Open Platform's workforce management (WFM) and bot...
8 months ago

Five9 & Verint Announce a New Integration, Take Their Partnership Beyond WFO

CX Today
CX Today covers Contact Centre news including Artificial Intelligence, CCaaS, Workforce Management, Workforce Optimization and more.
3 months ago

Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations

CX Today
CX Today covers Workforce Engagement Management news including Agent Assist, Automation, Virtual Assistant, Workforce Optimization and more.
1 month ago

Verint Acknowledged as Market Leader for Contact Center Applications in APAC by Frost & Sullivan

Business Wire
It has been recognized as the leading workforce management (WFM), quality monitoring (QM) and analytics solutions provider in Asia Pacific (APAC) by the...
11 months ago

Verint Announces New Upgrades To Its Cloud Workforce Management Solution

www.onlinemarketplaces.com
The new release of Verint's WFM solution offers a redesigned, incredibly intuitive, modern, user experience that streamlines scheduling with fewer clicks and...
61 months ago

Top 8 workforce optimization software tools to consider

TechTarget
Workforce optimization platforms combine scheduling features with gamification tools to help contact centers boost productivity. Top tools include Nice CXone,...
26 months ago

Top Workforce Engagement Management Software Vendors in 2024

CX Today
CX Today covers WFO news including Automation, Digital Transformation, Workforce Management and more.
9 months ago

Independent Research Firm Names Verint Workforce Engagement a Leader in Workforce Optimization Evaluation

Business Wire
MELVILLE, N.Y.--(BUSINESS WIRE)--Verint (NASDAQ: VRNT), The Customer Engagement Company<sup>™</sup>, today announced that its Workforce Engagement...
35 months ago